Privacy policy and Cookie policy
Privacy statement
Why this privacy statement?
As an organisation we consider protection of personal information one of our main priorities. For this, we follow the requirements of the General Data Protection Regulation (GDPR) and the GDPR implementation law. Personal information is processed with the utmost care at agrotropic.
What is considered personal information?
Personal information is any information from an identified or identifiable natural person. For example your name, address, telephone number or personal email address, financial details but also the IP address of your computer.
The processing of personal information concerns all the possible actions and implementations made by us with your personal information, from the collection to destruction of it. We understand that this is a very broad concept.
Actions that certainly fall under this category are: the collection, record, ordering, saving, update, change, request, consultation, usage, forward, spread, make available, bring together, connect to each other, protection, removal and destruction of information.
Why do we process your personal information?
We process your information for the following purposes:
- For sending special offers and information (inspirations).
- For deliveries and orders or other services.
- For collecting payments, including placing collection in the hands of third parties.
- For transport purposes.
- For follow-up and courtesy contact with customers.
- To meet legal obligations.
Are you obliged to provide this information?
You are required to provide personal information as a result of a legal or contractual obligation or due to a necessary condition to conclude an agreement.
What personal information do we process?
- Name, company name, type of company, address, place, postcode, country
- Telephone number, fax number, email address
- Financial details: VAT number, Chamber of Commerce number, bank account number
- Type of company: retail, wholesale
- Company trade: Flowers, Plants, Hard Goods, Other
- Client number
Processing of personal information is done based on the following principles from Article 6 of the General Data Protection Regulation:
- Consent
- Performance of a contract
- Legal obligation
- Task carried out in the public interest
- Legitimate interest
To whom do we provide your information?
In principle, we only use your personal information for our own business operations and for the performance of a contract. In some cases, it may be necessary to pass on your details to other parties:
- Group companies
- Contracted processors
- External advisors
- External (financial) service providers
- Tasks authorities
- Supervisory authorities
With parties that process personal information on our behalf (the so-called ‘processers’), we sign (insofar this is required) processing agreements. This is necessary so that when we provide them with information, it is properly stated that they will protect this information and report to us in case of a (possible) data leak.
How long do we store your personal information?
When storing personal information, our basic principle is that we do not store information any longer than is required for the purpose it was intended for. Insofar it exists, we comply to the statutory retention periods. Information can be stored by us for a longer period of time when there is a legitimate interest (for example, in case of an ongoing legal procedure or one that is announced and we must be able to defend ourselves).
How do we protect your personal information?
Our protection of your personal information is well-organized with physical, administrative, organizational and technical measures that are taken. The people who have access to your personal information only use this to perform their duties. For specific purposes, required information will be provided to others within the organization, such as your email address for sending special offers. Your digital personal information is protected by authorization. Physical measures include locking up cabinets and spaces with a corresponding key policy. Therefore, we have an appropriate level of protection. We also update this periodically or when needed.
What are your rights?
Under the GDPR law, every person concerned has the right to inspect, rectify, delete, limit, process, object to and transfer of personal information. The persons concerned also have the right to file a complaint with the supervisory organization. In Switzerland, this is the Federal Data Protection and Information Commissioner in Bern.
Who should I contact for my query or request?
If you would like to appeal to your rights, please send an email to support@agrotropic.ch.
If you have other queries or a complaint regarding the processing of personal information, please also contact us at support@agrotropic.ch.
We will do our best to respond to your query within reasonable time but within one month the latest. If more time is required for whatever reason, the person concerned will be informed on time and further handling shall be done within 3 months after receiving the request.
Validity
We reserve the right to amend this privacy statement. If it involves an important change, we will inform you about this through email and/or announcement on the website.
Cookie policy
When you use our website, you also agree to cookies being saved. These are necessary for our website to function accordingly.
What are cookies?
Cookies are small text files that are stored – set – in the browser on your computer, tablet or smartphone. This is done by the server of the website that you are viewing at that particular moment. Each cookie contains a unique code that is recognised by your browser for either the duration of your visit to the website (this is known as a ‘session cookie’), or during later, repeat visits (known as a ‘permanent cookie’).
Cookies can be set by the server of the website you are visiting, or by partners with whom this website cooperates. The server of a website can read only the cookies it has set; the server cannot access any other information stored on your computer, tablet or smartphone. Cookies are stored in the folder of your browser. The information in a cookie usually consists of the name of the server in question, an expiration date and a unique numerical code.
Cookies make the interaction between the visitor and the website easier and faster and help the visitor navigate between the various components of websites belonging to agrotropic. Cookies can also be used to make the content of a website or the publicity on the site more relevant to the visitor, so that the visit will be tailored to his or her needs and personal preferences.
If your personal data is stored in these cookies, this will always be done with your consent. In order to use the website – to register in the agrotropic webshop, for instance – it is technically necessary to accept cookies.
1.1. Functional (necessary) cookies
These cookies are essential in order to visit our website and the accompanying pages and to make use of certain portions of the site. For instance, these cookies enable you to navigate between the various components of the website. They ensure the website functions as it should.
1.2. Analytical cookies
This website also makes use of Google Analytics. Information on use of the website is collected using cookies. This information is then used to adjust the content to the visitor's desires and to enhance the ease of use. One cookie, for example, helps us count the number of unique visitors and another keeps track of which pages are most frequently viewed. The information collected by these cookies is processed anonymously.
1.3. Marketing cookies
These cookies make it possible to tailor communication to your online preferences. The cookies collect information on the use of the site and adjust the information and communication based on the visitor's areas of interest.
Browser settings
It is possible to adjust your browser settings to prevent certain types of cookies from being set. In that case, agrotropic is unable to guarantee that all services and functionalities of agrotropic.com and associated pages will continue to function properly. Still: should you choose to reject all cookies, you will not be barred from accessing the site. agrotropic would like you to be aware that if you use a different computer/device you will need to adjust the browser settings once more.
Concluding remarks
In the event that legislation regarding cookies changes, or the website and associated pages belonging to agrotropic are updated, the cookie policy will be adjusted accordingly. The substance of the statements and the cookies covered in our cookie policy are subject to change at any time, without prior notice. We recommend that you consult this page regularly to view the latest version.
Should you have any other questions and/or comments, please contact: support@agrotropic.ch
This privacy statement is dated from May 30th 2020.